I have yet to completely utilize the PSA and billing aspects… What Does Atera Manager Do …
I have actually started to check out the other functions to see if I can do everything in going forward but still need to get out of my old manual ways.
A cloud-based IT management platform designed to empower handled company (MSPs) and IT professionals with extensive tools for efficient remote tracking, management, and assistance. Launched in, has gained acknowledgment for its easy to use interface, all-in-one solution, and focus on simplicity and automation. Let’s explore some of the noteworthy features and functionalities offered by Atera.
Remote Monitoring and Management (RMM): Atera’s RMM abilities allow MSPs to from another location keep track of and manage their customers’ IT infrastructure. It offers real-time visibility into networks, servers, workstations, and other gadgets. With proactive tracking, technicians can detect issues and resolve them before they become major problems, reducing downtime and enhancing overall system efficiency.
Professional Services Automation (PSA):’s PSA tools simplify business operations by using integrated ticketing, time tracking, and job management functions. MSPs can efficiently handle customer requests, track service technician time, designate resources, and prioritize tasks. This centralized system guarantees efficient workflow management and enhanced customer support.
Remote Access and Support: allows protected remote access to clients’ devices, enabling specialists to fix and resolve issues from another location. Its integrated chat and video call features help with smooth communication between specialists and clients, enhancing the support experience. MSPs can provide efficient and responsive support without the need for physical existence.
Network Discovery and Mapping:’s network discovery feature automatically scans and maps the client’s network infrastructure, providing a graph of linked gadgets and their relationships. This assists specialists acquire a better understanding of the network, determine prospective vulnerabilities, and strategy more efficient network management techniques.
Spot Management: Keeping software application approximately date is crucial for keeping security and stability.’s spot management feature automates the patching procedure, making sure that important updates and security patches are released across all managed devices. This assists safeguard versus vulnerabilities and decreases the risk of cyber hazards.
Reporting and Analytics: Atera provides a variety of integrated reports and analytics that provide important insights into system efficiency, resource utilization, ticket resolution times, and other essential metrics. This data enables MSPs to track their efficiency, determine trends, make notified decisions, and demonstrate value to their clients.
Billing and Invoicing:’s billing and invoicing abilities streamline monetary management for MSPs. It tracks billable time, automates repeating billings, and provides transparent reporting for much better monetary exposure. This streamlines the billing procedure and ensures accurate invoicing for services rendered.
Third-Party Integrations: incorporates with different third-party tools and services to improve its functionality and compatibility with existing workflows. Integrations include popular applications like ConnectWise Manage, QuickBooks, Microsoft, and more.
The RMM client is also really lightweight and resource light compared to others. Email Ticketing and portal ticketing work very well. REST API (See Cons
under monitoring I’m going to click on Scripts this is where you’ll find all managed Scripts you can also create a script but this will be covered in a little for this example I’m going to click on upload script a dialog box will appear submit the required fields that are marked with asterisks to run the script as a system administrator tick system to run the script as present or local user take off the current box then we click upload the next part is applying the script to an agent we’ll head over to gadgets select the desired agent [Music] and click the script sign above from there run script foreign box will appear choose the wanted script you
wish to run either from what you uploaded or from the script library then click send [Music] in addition we’ll go over developing a script we begin by visiting admin clicking on Scripts then we’re redirected to the scripts page now we’re going to head over to produce a script foreign here we’re going to require to submit the following criteria the description file name [Music] file type select either bat or Powershell category Mac script runtime define the optimum scripture runtime it can vary from 1 to 60 minutes arguments run advertisements either system or present user variables and the script Overall, offers a comprehensive set of functions that make it possible for MSPs and IT professionals to efficiently handle their customers’ IT infrastructure, provide extraordinary support, and optimize their company operations. Its easy to use user interface, automation capabilities, and all-in-one technique make it an important option for services of all sizes in the IT service market.
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That is simply one major piece of my general experience. I do understand there are plenty of tools out there that do similar, if not the very same type of thing, however I was currently using specific tools, and items, and has a combination with those tools, so my convenience level was much higher as I already understood how to utilize most of the offerings. All in all, has been the best item for my company!
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As a virtual system administrator, enables companies to automate a range of typical IT management duties, consisting of software upgrades, virus checks, and system maintenance. In addition, the platform offers real-time analytics and insights that support consumers in making data-driven choices for the improvement of their IT operations.
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Easy to monitor all customers and their equipment. The notifies is a significant plus and the ability to break down particular customers to folders for locations is great. The integration with Splashtop and Teamviewer is a big deal likewise. Pressing scripts remotely, setting up software application from another location and the automation of spot management is amazing and important to my task. My favorite thing though needs to be the devotion the group shows this product as it is being constantly improved and added to which my previous product did not.